Warranty and returns
Thirty days to change your mind, twenty four months of warranty, and the same process whether you bought a towel or a cabana. Select the button below that matches your situation to see what applies to you.
30 days
to change your mind, from the day it arrives
24 mths
warranty on everything we make
$0
return postage on an approved warranty claim. We pay it
Start hereChoose one of the two below and the rest of this page changes to match
Towels and pillows are hygiene items. Once the packaging is opened we cannot take them back for change of mind, because we cannot sell them to somebody else. A fault is different: those are covered for 24 months whatever state the packaging is in.
Are you inside the window?
The thirty days run from the day it was delivered, not the day you ordered. Put the delivery date in and we will tell you where you stand.
Waiting on your delivery date
Pop the date in and we will count the thirty days for you, and tell you the exact day it needs to be posted back by.
Return postage for a change of mind is at your cost. We recommend a tracked service so you can watch it come home. If the reason you are sending it back is a fault rather than a change of heart, use the other door: we cover that postage.
Tell us what went wrong
Most claims are settled on the photos alone, without you posting anything. Fill this in and we will build the email for you, so nothing gets missed and we do not have to come back asking for more.
What condition it needs to be in
Salty Seat
An internal alloy frame that reclines through five locked angles, cushioning foam, a water-resistant polyester wool outer and padded backpack straps.
Send it backUnused and unopened, in its original condition and packaging, with the storage bag and every strap.A seat that has been sat on at the beach has sand in the hinges and cannot be sold again.
Looking after it
You can sit on it while wet, but let it dry fully before storing
A quick fresh-water rinse after salty sessions keeps it at its best
The outer sleeve comes off and can be washed. Doing that is expected, not misuse
Salty Cabana
Roughly four square metres of UPF 50+ shade, a detachable ventilated side wall, sand pockets at each corner, a base pole and a top pole.
Send it backUnused and unopened, in its original condition and packaging, with both poles, the side wall and the carry bag.A cabana that has been set up on sand cannot be sold again.
Looking after it
Fill the built-in sand pockets to anchor it down on breezy days
Roll the side wall up on its two tie points, or leave it down for more shade
Rinse with fresh water and let it dry fully before packing it away
Salty Towel
600gsm jacquard-woven cotton, 180 by 100cm.
Send it backUnused, unwashed and still in its original packaging with any tags attached.A towel is a hygiene item. Once it has been used or washed we cannot sell it again, so we cannot take it back for change of mind.
Hygiene item
Stricter than the rest of the range, and deliberately so. Faults are still covered for the full 24 months.
Looking after it
Shake it out before you fold it. The jacquard weave lets most of the sand go
Cold wash on a delicate cycle and air dry. Skip the dryer
Salt stains generally come out in the next wash, so do not stress about them
Beach Pillow
Self-inflating through an inlet valve, and it clips onto a Salty Seat.
Send it backUnused and unopened, in its original sealed packaging.A pillow is inflated by mouth and rests against your face, so once the packaging is opened it is a hygiene item and we cannot take it back for change of mind.
Hygiene item
Stricter than the rest of the range, and deliberately so. Faults are still covered for the full 24 months.
Looking after it
Open the valve and let it draw air on its own for roughly a minute, then add a breath or two if you want it firmer
Press the valve to deflate, roll it down and it tucks into any beach bag
Rinse and dry before storing, same as everything else
Bundle or pack
Two or more products sold together at a bundle price: the cabana and seat bundle, the seat and towel bundle, and the two, three and four packs.
Send it backA bundle is priced as a set, so change of mind returns come back as a complete set. Every item has to meet the bar for its own group.For a towel or a pillow that means unused and unopened.
Looking after it
Follow the care guide for each item in the bundle. They are not the same
What the warranty covers on a Salty Seat
Not sure which side of the line you are on? Send it anyway. We would rather look at it than have you guess.
Covered
Defects in materials or workmanship for 24 months from purchase
A repair or a replacement, our choice, for any covered fault
The internal frame, its hinges or the locking mechanism failing to hold an angle under normal use
Faulty seams, zips, buckles or stitching on the outer sleeve or the straps
Foam that collapses or breaks down well short of the 24 months
Backpack straps or their fixings tearing away from the body of the seat
Not covered
General wear and tear from everyday use over time
Damage from misuse, accidents, or not following the care guide
Anything modified, repaired by someone else, or used commercially for hire
Sun fade or salt damage from leaving it wet, unrinsed or packed away damp
Sand worn into the hinges from never rinsing it, when the care guide says to
Damage from sitting on it somewhere it was not built for, such as rock or concrete
What the warranty covers on a Salty Cabana
Not sure which side of the line you are on? Send it anyway. We would rather look at it than have you guess.
Covered
Defects in materials or workmanship for 24 months from purchase
A repair or a replacement, our choice, for any covered fault
Poles that bend, split or fail to lock when set up as the guide describes
Canopy fabric that tears or delaminates without being caught, cut or burnt
Faulty seams, sand pockets, tie points or the side wall fixings under normal use
The mesh vent separating from the side wall
Not covered
General wear and tear from everyday use over time
Damage from misuse, accidents, or not following the care guide
Anything modified, repaired by someone else, or used commercially for hire
Damage from leaving it up in strong wind, or from setting it up without filling the sand pockets
Sun fade or salt damage from leaving it wet, unrinsed or packed away damp
Damage from pitching it on rock, gravel or any ground the pockets cannot anchor into
What the warranty covers on a Salty Towel
Not sure which side of the line you are on? Send it anyway. We would rather look at it than have you guess.
Covered
Defects in materials or workmanship for 24 months from purchase
A repair or a replacement, our choice, for any covered fault
Weave faults, pulled threads or unravelling edges that are not from catching it on something
Stitching or hem failure along any edge under normal use
Dye faults, or colour that runs in the first cold wash when washed as the care guide says
Not covered
General wear and tear from everyday use over time
Damage from misuse, accidents, or not following the care guide
Anything modified, repaired by someone else, or used commercially for hire
Fading, thinning or pilling from washing and use over time
Damage from hot washing, bleach or a tumble dryer, all of which the care guide says to skip
Snags from catching it on something, and stains other than a dye fault
What the warranty covers on a Beach Pillow
Not sure which side of the line you are on? Send it anyway. We would rather look at it than have you guess.
Covered
Defects in materials or workmanship for 24 months from purchase
A repair or a replacement, our choice, for any covered fault
A valve that will not hold air, or that leaks when closed correctly
Seam or weld failure anywhere on the bladder
Foam that fails to self-inflate within a couple of minutes with the valve open
The clip or its fixing tearing away from the pillow
Not covered
General wear and tear from everyday use over time
Damage from misuse, accidents, or not following the care guide
Anything modified, repaired by someone else, or used commercially for hire
Punctures from sharp objects, and damage from over-inflating past a firm feel
Damage from leaving it inflated in direct heat, or from packing it away damp
Fading from long exposure to the sun
What the warranty covers on a Bundle or pack
Not sure which side of the line you are on? Send it anyway. We would rather look at it than have you guess.
Covered
Defects in materials or workmanship for 24 months from purchase
A repair or a replacement, our choice, for any covered fault
Every item in the bundle carries the same 24 month warranty it would on its own
A fault in one item is handled on its own, so you do not need to return the whole bundle
Not covered
General wear and tear from everyday use over time
Damage from misuse, accidents, or not following the care guide
Anything modified, repaired by someone else, or used commercially for hire
The exclusions for each item's own group apply to that item
How a return works
01Email us first
Send your order number to hello@saltyseats.com and we will reply with the return address and anything you need to include. Do not post it before you hear back, or we may not be able to match it to you.
02Post it within 30 days
Counted from the day it was delivered, not the day you ordered. Pack it the way it arrived so it survives the trip. Return postage is at your cost, and we recommend a tracked service.
03We check it over
We inspect every return and usually come back to you within three business days, either confirming the refund or explaining what the problem is. No silence.
04Money back
We usually issue the refund within two business days of approving it, to the card or account you paid with. Your bank then takes its own time, generally three to five business days.
Returning part of a bundle
You can keep part of a bundle and send the rest back, but the bundle price no longer applies. We refund the difference between what you paid and the normal price of what you have kept. If that comes to nothing, there is nothing to refund.
Bought from a stockist
Change of mind returns go back to that store under their policy, since we cannot refund something we did not sell. If it is faulty, email us with your receipt from the store and we will tell you the fastest way to get it sorted.
Ready to send it back?Email your order number and we will reply with the return address. Do not post it before you hear from us.
Start a returnHow a claim works
01Send us the details
Your order number, what went wrong, and a few photos showing the problem and the whole product.
02We assess it
You will usually hear back within two business days. Most claims are settled here, on the photos alone, without you posting anything.
03If we need to see it
Occasionally we will ask you to send it in for a closer look. We cover the return postage on approved claims: send us the tracking number and the postage receipt and we will put it back on your card.
04Repaired or replaced
If it is a covered fault we will fix it or send a replacement, and cover the postage back to you. If it is not, we will tell you plainly why, and what it would cost to repair it anyway.
Bought it from a shop rather than from us?Email us with your receipt from the store and we will tell you the fastest way to get it sorted.
hello@saltyseats.comYour rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits those rights. Our thirty day change of mind window and twenty four month warranty sit on top of them, not instead of them.
Still not sure? Just ask.
If you cannot tell whether something is covered, whether you are inside the window, or what condition counts as unused, email us and ask. We would rather have the conversation than have you talk yourself out of it.
hello@saltyseats.comUsually within 24 hours, Monday to Friday AEST
Salty Seats - ABN 33 410 269 282 - Trade mark 2332721
Effective date to confirm